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My tracking number is not working.

Usually, tracking numbers start working from 6pm the same day you receive the dispatch confirmation email from us. It is possible that a minor delay has occurred or that it happens to be a German bank holiday, in which case it may take up to 48 hours for the tracking number to start working.

If after 48 hours your tracking number is still not working, please let us know here (Shipping >> My tracking number is not working)